top of page

Return and Refund Policy

Last updated: May 23, 2024

Thank you for shopping at fonkart.

At Fonkart, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Please review our return and refund policy below.

The following terms are applicable for any products that You purchased with Us.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to fonkart, kannur, kerala, india.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to fonkart, accessible from https://www.fonkart.shop/

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Returns

  • Eligibility: Items must be returned within 7 days of receipt. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Certain items, such as perishable goods, custom products, and intimate items, are not eligible for return.

  • Proof of Purchase: Please provide a receipt or proof of purchase for all returns.

Return Process

  1. Initiate a Return: Contact our customer service at [+919961889998, fonkart1@gmail.com] to initiate a return. Please include your order number, item(s) you wish to return, and the reason for the return.

  2. Receive Return Instructions: Our customer service team will provide you with instructions on how to return your item, including the return address.

  3. Ship the Item: Pack the item securely and ship it to the provided address. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping.

Refunds

  • Processing Time: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within 7-10 business days.

  • Partial Refunds: Partial refunds may be granted for items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.

Exchanges

  • Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item, please contact us at [+919961889998] with details of the issue.

Return Shipping Costs

  • Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  • Company Responsibility: If you received an incorrect or defective item, we will cover the return shipping costs.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (flowers, or plants)

  • Custom products (such as special orders or personalized items)

  • Gift cards

Sale Items

Only regular priced items may be refunded. Sale/offer items are not eligible for a refund.

Contact Us

If you have any questions or concerns about our return and refund policy, please contact our customer service team at [Customer Service +919961889998]. We are here to help!

Thank you for shopping with Fonkart!

 

Returning Goods

 

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Fonkart, Pappinisseri, kannur, kerala 670561

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

bottom of page